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Zurich Florist - Frequently Asked Questions

  • What happens after I place an order?
  • We will send you a confirmation e-mail to confirm that we have accepted your order which shows a copy of the order you have made. If you have made a mistake on the order, you need to tell us immediately.
  • Why do you need my phone number?
  • It is essential to provide us with your full contacts details, including a valid phone number. Customer service may need to speak to you to confirm the recipients' address, to modify the order or to confirm payment details. We will only contact you by phone in relation to the order you have recently placed.
  • How do I check the status of my order, track my order?
  • Login to my http://www.flowers4zurich.com account to track the status of your order or visit our customer service page.
  • How will I know when the flowers have arrived?
  • We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 24 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added orders@internetflorist.biz to your address book so that our e-mails do not arrive in the junk mail.
  • How do I modify or cancel my order?
  • Login to my http://www.flowers4zurich.com account to modify your order or visit our customer service page. All changes must be 24 hours before delivery. After that time, we cannot guarantee there will be enough time for the changes you request.
  • What credit cards do you accept?
  • We accept all major credit and debit cards (not American Express) as well as PayPal. With some cards you need to request online transactions with your bank. If you experience any problems when you try to place an order please contact our customer service team who will help you to make sure that the order is accepted.
  • When will my credit card be charged?
  • We charge your credit card when you place the order. We use a very secure payment platform that enables us to charge your card immediately.
  • Is it safe to give my credit card detail on the internet?
  • At Flowers for Zurich we only use the very best in security for our online payments. We use PayPal for our online payments and as one of the largest payment processors in the world their security is top notch.
  • Will my contact information be kept confidential?
  • http://www.flowers4zurich.com keeps customer information completely confidential. Our company does not share customers' personal information for third-party use or sell it to advertising agencies. In the event of a legal requirement, fraud, or law-enforcement request, your personal information may be shared upon request from the relevant authorities.
  • Can my order be delivered today?
  • Same Day deliveries will depend on which location/country if this is possible, due to world time differences. When entering the day and time the order system will advise if what you have selected is possible.
  • Can I specify AM or PM deliveries?
  • Yes you can. For AM deliveries please make sure you order at least the day before. Please note we cannot guarantee exact hour deliveries. When making the order you will be advised of the period of AM and PM delivery. Please note that same day orders, it is not always possible to deliver AM due to busy schedules, so the delivery may take place PM.
  • Can I send flowers on Sunday and Public Holidays?
  • This will depend on the location. When you make your order, the opening times will be advised. If the shop is closed a message will advise to choose another time or day.
  • Are there any additional charges when sending flowers?
  • The delivery costs are: Zurich area 8102 Oberengstringen 25.00 CHF, Zurich area 8103 Unterengstringen 26.00 CHF, Zurich area 8118 Pfaffhausen 25.00 CHF, Zurich area 8122 Binz 27.00 CHF, Zurich area 8125 Zollikerberg 25.00 CHF, Zurich area 8126 Zumikon 27.00 CHF, Zurich area 8134 Adliswil 26.00 CHF, Zurich area 8142 Uitikon 25.00 CHF, Zurich area 8152 Glattbrugg 27.00 CHF, Zurich area 8700 Küsnacht 25.00 CHF, Zurich area 8702 Zollikon 23.00 CHF, Zurich area 8802 Kilchberg 24.00 CHF, Zurich area 8803 Rüschlikon 26.00 CHF, Zurich area 8952 Schlieren 26.00 CHF, Zurich center 8001 City 14.00 CHF, Zurich center 8002 Enge 15.00 CHF, Zurich center 8003 Sihlfeld 20.00 CHF, Zurich center 8004 Helvetiaplatz 20.00 CHF, Zurich center 8005 Echerwyss 20.00 CHF, Zurich center 8006 Kantonsspital 20.00 CHF, Zurich center 8008 Seefeld 20.00 CHF, Zurich center 8027 Klinik im Park 20.00 CHF, Zurich center 8032 Hottingen 20.00 CHF, Zurich center 8037 Wipkingen 22.00 CHF, Zurich center 8038 Wollishofen 21.00 CHF, Zurich center 8041 Leimbach 23.00 CHF, Zurich center 8044 Fluntern 20.00 CHF, Zurich center 8044 Gockhausen 24.00 CHF, Zurich center 8045 Albisgütli 22.00 CHF, Zurich center 8046 Affoltern 24.00 CHF, Zurich center 8047 Albisrieden 22.00 CHF, Zurich center 8048 Altstetten 23.00 CHF, Zurich center 8049 Höngg 23.00 CHF, Zurich center 8050 Oerlikon 23.00 CHF, Zurich center 8051 Schwammendingen 23.00 CHF, Zurich center 8052 Seebach 24.00 CHF, Zurich center 8053 Witikon 23.00 CHF, Zurich center 8055 Triemli 22.00 CHF, Zurich center 8057 Unterstrass 22.00 CHF, Zurich center 8064 Grünau 23.00 CHF, Zurich center 8091 University Hospital 16.00 CHF, Zurich surrounding 5400 Baden AG 54.00 CHF, Zurich surrounding 5430 Wettingen 54.00 CHF, Zurich surrounding 5436 Würenlos 47.00 CHF, Zurich surrounding 8104 Weinigen 32.00 CHF, Zurich surrounding 8105 Regensdorf 31.00 CHF, Zurich surrounding 8105 Watt 32.00 CHF, Zurich surrounding 8106 Adlikon b. Regensdorf 33.00 CHF, Zurich surrounding 8106 Dällikon 34.00 CHF, Zurich surrounding 8107 Buchs 41.00 CHF, Zurich surrounding 8112 Otelfingen 52.00 CHF, Zurich surrounding 8113 Boppelsen 47.00 CHF, Zurich surrounding 8114 Dänikon 37.00 CHF, Zurich surrounding 8115 Hüttikon 43.00 CHF, Zurich surrounding 8117 Fällanden 37.00 CHF, Zurich surrounding 8121 Benglen 32.00 CHF, Zurich surrounding 8123 Ebmatingen 32.00 CHF, Zurich surrounding 8124 Maur 40.00 CHF, Zurich surrounding 8127 Forch 31.00 CHF, Zurich surrounding 8132 Egg 37.00 CHF, Zurich surrounding 8133 Esslingen 40.00 CHF, Zurich surrounding 8135 Langnau a. Albis 33.00 CHF, Zurich surrounding 8136 Gattikon 34.00 CHF, Zurich surrounding 8143 Sellenbüren 35.00 CHF, Zurich surrounding 8143 Stallikon 34.00 CHF, Zurich surrounding 8153 Rümlang 34.00 CHF, Zurich surrounding 8154 Oberglatt 42.00 CHF, Zurich surrounding 8155 Niederhasli 45.00 CHF, Zurich surrounding 8156 Oberhasli 42.00 CHF, Zurich surrounding 8157 Dielsdorf 47.00 CHF, Zurich surrounding 8162 Steinmaur 49.00 CHF, Zurich surrounding 8165 Schleinikon 54.00 CHF, Zurich surrounding 8165 Schöfflisdorf 54.00 CHF, Zurich surrounding 8172 Niederglatt 47.00 CHF, Zurich surrounding 8180 Bülach 53.00 CHF, Zurich surrounding 8184 Bachenbülach 50.00 CHF, Zurich surrounding 8302 Kloten 37.00 CHF, Zurich surrounding 8303 Bassersdorf 42.00 CHF, Zurich surrounding 8304 Wallisellen 32.00 CHF, Zurich surrounding 8305 Dietlikon 35.00 CHF, Zurich surrounding 8306 Brüttisellen 37.00 CHF, Zurich surrounding 8307 Effretikon 47.00 CHF, Zurich surrounding 8308 Illnau 50.00 CHF, Zurich surrounding 8309 Nürensdorf 47.00 CHF, Zurich surrounding 8315 Lindau 47.00 CHF, Zurich surrounding 8317 Tagelswangen 45.00 CHF, Zurich surrounding 8320 Fehraldorf 57.00 CHF, Zurich surrounding 8330 Pfäffikon ZH 57.00 CHF, Zurich surrounding 8335 Hittnau 54.00 CHF, Zurich surrounding 8340 Hinwil 67.00 CHF, Zurich surrounding 8400 Winterthur City 62.00 CHF, Zurich surrounding 8424 Embrach 47.00 CHF, Zurich surrounding 8425 Oberembrach 52.00 CHF, Zurich surrounding 8600 Dübendorf 31.00 CHF, Zurich surrounding 8602 Wangen 37.00 CHF, Zurich surrounding 8603 Schwerzenbach 39.00 CHF, Zurich surrounding 8604 Hegnau 42.00 CHF, Zurich surrounding 8604 Volketswil 42.00 CHF, Zurich surrounding 8606 Greifensee 47.00 CHF, Zurich surrounding 8606 Nänikon 42.00 CHF, Zurich surrounding 8610 Uster 47.00 CHF, Zurich surrounding 8615 Wermatswil 62.00 CHF, Zurich surrounding 8616 Riedikon 47.00 CHF, Zurich surrounding 8617 Mönchaltorf 42.00 CHF, Zurich surrounding 8618 Oetwil am See 49.00 CHF, Zurich surrounding 8620 Wetzikon 57.00 CHF, Zurich surrounding 8625 Gossau 52.00 CHF, Zurich surrounding 8627 Grüningen 52.00 CHF, Zurich surrounding 8630 Rüti 67.00 CHF, Zurich surrounding 8634 Hombrechtikon 57.00 CHF, Zurich surrounding 8640 Rapperswil 77.00 CHF, Zurich surrounding 8703 Erlenbach 32.00 CHF, Zurich surrounding 8704 Herrliberg 35.00 CHF, Zurich surrounding 8706 Feldmeilen 37.00 CHF, Zurich surrounding 8706 Meilen 42.00 CHF, Zurich surrounding 8706 Obermeilen 43.00 CHF, Zurich surrounding 8707 Uetikon a. See 47.00 CHF, Zurich surrounding 8708 Männedorf 49.00 CHF, Zurich surrounding 8712 Stäfa 54.00 CHF, Zurich surrounding 8713 Kehlhof 57.00 CHF, Zurich surrounding 8713 Uerikon 60.00 CHF, Zurich surrounding 8714 Feldbach 57.00 CHF, Zurich surrounding 8800 Thalwil 32.00 CHF, Zurich surrounding 8804 Au b. Wädenswil 47.00 CHF, Zurich surrounding 8805 Richterswil 53.00 CHF, Zurich surrounding 8806 Bäch 56.00 CHF, Zurich surrounding 8807 Freienbach 62.00 CHF, Zurich surrounding 8808 Pfäffikon SZ 69.00 CHF, Zurich surrounding 8810 Horgen 42.00 CHF, Zurich surrounding 8820 Wädenswil 47.00 CHF, Zurich surrounding 8832 Wollerau 57.00 CHF, Zurich surrounding 8902 Urdorf 32.00 CHF, Zurich surrounding 8903 Birmensdorf 29.00 CHF, Zurich surrounding 8904 Aesch 31.00 CHF, Zurich surrounding 8906 Bonstetten 37.00 CHF, Zurich surrounding 8907 Wettswil b. Birmm 35.00 CHF, Zurich surrounding 8908 Hedingen 47.00 CHF, Zurich surrounding 8910 Affoltern a. Albis 49.00 CHF, Zurich surrounding 8914 Aeugstertal 49.00 CHF, Zurich surrounding 8915 Hausen a. Albis 52.00 CHF, Zurich surrounding 8942 Oberrieden 34.00 CHF, Zurich surrounding 8953 Dietikon 37.00 CHF, Zurich surrounding 8954 Geroldswil 36.00 CHF, Zurich surrounding 8955 Oetwil a. d. Limmat 39.00 CHF, Zurich surrounding 8956 Killwangen 47.00 CHF, Zurich surrounding 8957 Spreitenbach 34.00 CHF and Zurich surrounding 8966 Lieli 33.00 CHF.
  • Do the flowers come with a vase?
  • A vase is not included in the price unless specified in the product description. The vase may be different from the one shown in the example image.
  • How do I contact http://www.flowers4zurich.com customer service if there is a problem?
  • Use my http://www.flowers4zurich.com account to access your account and contact customer service. Alternatively, call our customer service department.
  • What are the most common problems with orders?
  • Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient. A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time. We cannot be held responsible for late delivery if this information is not provided or is incorrect.
  • What happens if the recipient is not at home?
  • Our local florists are also experts in home delivery. We know that sometimes the recipient is not at home, and this is why it is essential that you provide the phone number of the recipient so a convenient time can be arranged. We will contact you if we need further assistance
  • Changes
  • If there any changes to your order such as delivery date, delivery location, card message, etc., please email any changes to orders@internetflorist.biz referencing your order number and the changes you wish to make.
  • How do I care for my flowers?
  • It is best to keep them in a well-lit room away from direct sunlight. Make sure you change the water every two days and use flower food to help them to stay fresh longer.
  • Are consumable products allergy free.
  • Please note regarding consumable products, ingredients vary and are subject to change depending on the supplier. Internet Florist cannot be held responsible for any allergy or food intolerance etc. arising from the consumption of same.
  • Will the Flowers be like the image on the website
  • The images on our website are system images and for reference only and the delivered flowers may look different. Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image. Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request. Certain flower and plant products may be delivered in bud to ensure longer life. Packaging, boxes or vases etc may change depending on availability on the day.
  • Will Extra Gifts (Add Ons) be same as described.
  • If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers. We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day. This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary. With regards to consumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.
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